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Frequently Asked Questions

Dimensions shown on the website are to the inside of each unit, or the dimensions shown are the exact length of the shelves. Each side panel is ¾” so one must add ¾” for each side panel onto the shelf dimension to get the overall space used for the closet.

Any shipment over 500lbs will be delivered through a common freight carrier (also known as LTL). All shipments under 500 lbs will go through UPS Ground. UPS Ground will deliver the individual flat-boxed units to your front door while the LTL shipments will come palletized and are dropped off in your driveway using a liftgate service provided by the LTL. (A delivery appointment will be scheduled between the customer and freight carrier).

We take checks and ACH transactions. We will not start a closet order until 100% of the payment has been collected.

All of our products come with individualized installation instructions that are easy to read and follow. Our products are Formaldehyde free. Safety Data Sheets can be provided upon request. 

We do not engage in any of the installation work but can perform research on local Tradesmen that are able to do the installation for you.

To an extent: Drawers, doors, baskets, and shoe shelves only come in widths of 18”, 24”, and 30”. The depth and height of our units does not change unless a customer requests a custom quote. All shelves and hangers can be cut to any dimension less than 42”. Extra shelves and drawers can be added to units per request.

Maple and Oak species of wood are used in our plywood paneling with ¾” x ¾” solid wood molding. All of the visible plywood edges are covered with the solid wood molding. Drawer fronts are ¾” thick solid wood. Door frames are 1” thick solid wood with plywood inserts. Island tops are 1” thick solid wood. 

We ship everything flat packed to you. Shelves are connected to side panels using a cam locking system. Units next to each other will share a common side panel. All hardware installation is done with a regular, phillips head screwdriver. Drawers come fully assembled to make for swift installation. If you purchase a hanging module, you’ll first want to install the 2’’ x ¾’’ solid wood french cleat on the wall using a stud finder and power drill.

3-7 Weeks to manufacture and about 1 week to ship to California from Ohio. Please note that the lead time is subject to change. To understand the current lead time it’s always best to contact us before an order is placed. We also cannot guarantee the timeframe of delivery.